Shopping Cart

Frequently Asked Questions

Posted by Denise Norman on
We've compiled a list of our FAQ's and we hope it helps. If you still have questions, let us know!

Q: Will my order arrive in time for Christmas?
A: Any orders placed after November 15th, will likely arrive AFTER Christmas. Please know, this does not guarantee orders placed prior will be delivered for Christmas. We will continue to work long hours for you in hopes to help make your Christmas merry and bright. If this is a Christmas gift, please feel free to email me and I will see how I can best serve you. THANK YOU for understanding.

Q: Do I need connectors? 
A: Yes! Definitely.

Q: What are connectors?
A: Our connectors are made to work with the MKIII and will keep your controllers attached to our unit.

Q: How many connectors do I need?
A: Connectors come in sets, so you only need 1x per option. If you have different headsets you plan to use, be sure to add the correct sets to your order. 

Q: I'm a lefty, does that matter?
A: Well yeah, because we are only 10% of the population so we're gems 😊. For real though, if playing with the Quest/Rift S or Quest 2, YES! It makes a difference for sure! Message me (Denise) and tell me you're a lefty. Assuming your left is your "trigger" hand, it will make a world of difference for tracking. customercare@virtualriflesystems.com.

Q: Do I need a sling?
A: Growing up, we learned needs and wants are two different things 😊. Need? No. Want? Yes! You will want a sling for sure. It helps you perform in game actions so much easier! Click on the link to see how much two of our customers depend on the sling. https://virtualriflesystems.com/pages/vrs-players-page

Q: If I get a sling, do I need a swivel?
A: Nope. Our single point sling includes a swivel. The retro one or two point slings have two swivels already attached. 

Q: I have a sling at home, can I use it?
A: If it has a swivel, yes. If it does not have a swivel, you need one and you can snag one on our website. 

Q: How do I attach my sling?
A: Check out the image - A to B. C to your stock. That's it! Super easy. You can add an attachment to make the unit a two point if you prefer. 

Q: I need to make a change to my order, how do I do that?
A: Super simple – just email your request to customercare@virtualriflesystems.com!

Q: I have two orders outstanding, can you ship together?
A: Absolutely. If both orders are under the same email address, I'll see them and ship together. 

Q: How do I assemble my MK-III?
A: Check out the 'Official Unboxing' video on our YouTube Channel. https://www.youtube.com/watch?v=5CYLg3NBT1s

Q: Why is my stock sliding and not locking in place?
A: The winged bolt needs to be changed. Insert it from the right, catching the brass on the left. That's it! :) 

Q: In the video you mentioned two options for bolts, I only have one. Am I missing a part?
A: Nope. Due to customer feedback, most folks used the thumb screw so we did away with the bolt. Less parts, less confusion, less waste.

Q: Do you ship overseas?
A: You better believe it! Due to COVID-19, USPS to international postal service seems to be experiencing a delay. Because of this delay, we have removed USPS as a shipping option for international orders. We do ship with UPS. Accessories only can be shipped via DHL. Please keep in mind you will be responsible for any import taxes/fees.

Q: Do you ship to AK, HI, and APO addresses? 
A: Absolutely! 

Q: What HMD's do you support?
A: The MK-III works with the Quest/Rift S, Rift (original), HTC Vive and Pro wands, Quest 2, Valve Index.

Q: Does the MK-III work with the G2?
A: At this time, we cannot support the G2. We will continue to watch for updates within the tracking.

Q: I just received a new set of connectors, but the magnets seem to be pushing off. What is wrong? 
A: If the front hand is not connecting, one of the magnets in the slide should be flipped. Check out the video around the 1:25 mark to see how to adjust the magnets. You'll like this set up better! It helps guide the connector in with ease.

Q: What do the colors look like? 
A: You can see the colors in the 'Customize' option, but you can also see them here.
 

Q: How long will my order take? 
A: Right now, we kindly ask that you allow us approximately four to five weeks to ship. In November, we hired two employees but COVID has directly impacted them. As of now, we are back to being a husband and wife team. With support from the VR community, we continue to grow daily, so if we are delayed just a bit more, please accept our apologies. THANK YOU so much for your understanding and patience - we are incredibly grateful for you.

Q: How can we get a hold of you?
A: Shane is behind Twitter and IG but he doesn't usually see direct messages. If you send a private message, the reply will come from me (Denise) but it will be very delayed. For a quicker response, please email me at customercare@virtualriflesystems.com or at Facebook.com/VRifleSystems.

Older Post