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Frequently Asked Questions

Posted by Denise Norman on
We have compiled a list of our FAQ's and we hope it helps. If you still have questions, let us know!

MK-III

Q:
 What does the MK-III include? 
A: Handguard with sliding NDH magnetic base, upper, buffer with VRS Micro Stock (fixed stock).

Q:
 Do I need connectors? 
A: Yes! Definitely.

Q:
 What are connectors?
A: Our connectors are made to work with the MKIII and will keep your controllers attached to our unit.

Q: How many connectors do I need?
A: Connectors come in sets, so you only need 1x per option. If you have different headsets you plan to use, be sure to add the correct sets to your order. 

Q: I'm a lefty, does that matter?

A: Well yeah, because we are only 10% of the population so we're gems 😊. For real though, if playing with the Quest/Rift S or Quest 2, YES! It makes a difference for sure! Be sure to select left dominant.
 
ASSEMBLY

Q:
 How do I assemble my MK-III?
A: Check out the 'Official Unboxing' video on our YouTube Channel. https://www.youtube.com/watch?v=5CYLg3NBT1s

Q
Why is my stock sliding and not locking in place?
A: The winged bolt needs to be changed. Insert it from the right, catching the brass on the left. That's it! :) 

Q: How do I attach my Quest 2 Alternative NDH grip? 
A: **NOTE STONG MAGNETS WILL BE EXPOSED AND MAY SNAP TOGETHER**
  • Carefully bring the sliding mount back towards the rear of the MKIII to remove it from the handguard.
  • Slip the bracket into/onto the sliding mount, while aligning the hole in the front of the grip to the one on the sliding mount.
  • Insert the screw from the top of the sliding mount to catch the brass in the front of the grip.
  • The magnets will not be required for the NDH grip, but please re-insert them to keep them from getting lost should you need them again. 
 
Q: Do you have an NDH Alternate grip for the Quest/Rift S or HTC Vive? 
A: The Valve Index Alternate grip was designed for the Valve Index but it can work with the Quest/Rift S and HTC Vive.  The Quest 2 NDH Alternate grip was designed for the Quest 2.

Q: What are these little black foam pads for? (applicable to Valve Index & Quest 2)
A: If you find your controller seem to have a small bit of movement, you can apply a foam pad to the bottom piece of the handle. Check out the picture below. 
 
Q: How do I attach my 2-point sling?
A: Check out the image - A to B. C to your stock. That's it! Super easy. You can add an attachment to make the unit a two point if you prefer. 
 

Q: In the video you mentioned two options for bolts, I only have one. Am I missing a part?
A: Nope. Due to customer feedback, most folks used the thumb screw so we did away with the bolt. Less parts, less confusion, less waste.
 
RECOMMENDATIONS

Q: Do I need a sling?
A: Growing up, we learned needs and wants are two different things 😊. Need? No. Want? Yes! You will want a sling for sure. It helps you perform in game actions so much easier! Click on the link to see how much two of our customers depend on the sling. https://virtualriflesystems.com/pages/vrs-players-page

Q: Would I like the Alternate NDH Grip?
A: Well, we all have our own preferences but it’s definitely a great (and useful) accessory to have. It’s a well-loved addition for sure and it’s great for the Quest 2 in Onward or other games that do not allow you to calibrate in game rifles to VR rifles. The NDH grip is excellent for speedy reloading, and we all know that you need that speed when you're under fire!

SHIPPING

Q: Do you ship overseas?
A: You better believe it! We ship with UPS internationally. Accessories only can be shipped via DHL or USPS. If this is preferred, please contact us with your order number and request. In most cases, it is the same value, others it may be slightly more or less. Please keep in mind you (the buyer) will be responsible for any import taxes/duties/fees. CANADIAN CUSTOMERS: If using UPS Ground, you will incur BROKER fees. These fees can be waived if you select a higher rate. Read more at Rates for Customs Clearance into Canada: UPS - Canada (shout out to one of your fellow Canadians for this tip!).

Q: Do you ship to AK, HI, and APO addresses? 
A: Absolutely! 

Q: My address has changed. How do I correct it on my outstanding order?
A: All address change requests must be sent to customercare@virtualriflesystems.com. Please include your current address, order number, and name on the order. If you do not receive a response with in 72hrs (M-F), please feel free to email again. Emails/Facebook messages not sent to the address above may not be found which could result in a misdelivery that we are unable to correct.

Q: I have two orders outstanding, can you ship together?
A: Yep! If both orders are under the same email address, I'll see them and ship together.

Q: I selected expedited shipping, why hasn't my order shipped? 
A: The shipping is only for time in transit. This does not include processing time. Please note, UPS and USPS do not guarantee delivery 1-day or 2-day citing COVID-19. 

Q: Where do you ship from? 
A: We are located in the middle of the cornfields in central Illinois, USA. 

Q: Why didn't you ship with the carrier I selected? (applicable for US only)
A: We pick the carrier with the quicker delivery. For example, UPS does not pick up on Saturday, so orders prepared Friday afternoon, will ship with USPS if it's quicker. Rather than your package sitting here over the weekend, it will start to move on Saturday :).  Don't worry, we have you in mind when we do this! 

ODDS & ENDS

Q: What HMD's do you support?
A: The MK-III works with the Quest/Rift S, Rift (original), HTC Vive and Pro wands, Quest 2, Valve Index.

Q: Does the MK-III work with the G2?
A: At this time, we cannot support the G2. We will continue to watch for updates within the tracking.

Q: Where is your product made?
A: The VRS products are proudly made in the USA. Our suppliers and manufacturers are also within the USA. Although sourced from a US supplier, the NCSTAR sling is not made in the USA, but the included push button swivel is. We also have the GrovTec sling that is made in the USA.

Q: What is the MKIII Stock Builder and why was it "refunded"?
A: Short answer, the MKIII Stock Builder is NOT a physical product. It is a "phantom" item and is issued a random SKU/Item number based on the selected options. Because it is not a physical product, it is not shipped. If you pay in USD, it is "removed" from your order but may appear "refunded" on your end. It is $0.00 paid, so $0.00 is "refunded". Long answer, it's enough insignificant information that will make your eyes glaze over. Plus, it involves coding in a web application that is beyond my scope (this is awesome but makes my eyes glaze over ;) ). We do not control the coding so we cannot change it. The MKIII Builder line can be confusing, but the good news is that is not of any importance and does not impact our customers. 

Q: I need to make a change to my order; how do I do that?
A: Super simple – just email your request to customercare@virtualriflesystems.com! If your order has not shipped or is not in process, we can make changes.

Q: What color(s) is the Toxic Premium Handguard available in?
A: The Toxic Premium Handguard is ONLY available in black. 

Q: If I get a sling, do I need to add a swivel to my order?
A: Nope. Our single point sling includes a swivel. 

Q: I have a sling at home, can I use it?
A: If it has a swivel, yes. If it does not have a swivel, you need one and you can snag one on our website

Q: Can I use my two-point sling?
A: The MK-III has a single attachment on the shoulder stock. To use a two-point, an additional point is required for the handguard. Most of our customers prefer the single point, unless you often use a two-point, the single is great.

Q: I just received my unit and the connection isn’t strong. What is wrong? 
A: If the connection is not strong or is pushing off, one of the magnets in the connector or NDH base could be flipped. For older units, check out the video around the 1:25 mark to see how to adjust the magnets in the front slide. The concept is the same for adjusting magnets in the main hand connector, but instead you will need to remove the magnet cover to expose them. Once you connect it to the upper, the magnets will flip. Just a little tinkering, and you’ll be set 😊. **PLEASE NOTE** The magnets are very strong and can/will snap together. Please handle them with care. If broken, please discard the magnet and contact us to order more. Please keep out of reach of children/pets as these are rare earth magnets and can be harmful if swallowed.

Q: If I upgrade my shoulder stock, do I get the VRS Micro Stock also? 
A: No. The upgraded stock replaces the VRS Micro Stock. The other stocks are provided at a discounted rate to accommodate the replacement. 

Q: What do the colors look like? 
A: You can see thumbnails of generated colors, but you can also see them ‘in real life’ here.
 
ORDER STATUS
 
Q: How long will my order take? 
A: Right now, we are experiencing delays just as many other manufacturers. Due to a very unexpected delay with our manufacturers, we were at a standstill for several weeks. It’s a weird time we’re going through right now and we’re thankful for your understanding. If you have not already watched the YouTube video update, check it out.
UPDATE: We received a portion of the product we are waiting on. We will continue to ship orders until we receive all of our product from our manufacturer. Once we have everything, we will get the product to 3PL so they can start whipping out the orders :). (21 June)
UPDATE: Until we receive everything, we will continue to ship from our location only. If all goes as expected (since we have no control over our manufacturers), we expect all orders will be completed by mid-September. (19 August)
UPDATE: Due to the manufacturing delays we experienced in May and June, we were forced to change course in August and retrieve all of our product from the 3PL warehouse, which arrived last week. We will continue to ship all products from our location. We are returning to a more manageable number of orders, so this will not impact the wait. Assuming no additional manufacturing or transportation delays, orders placed now are not expected to exceed four weeks. (13 September)
UPDATE: As we know, manufacturing delays have impacted all of us in one way or another. More recently, we experienced another manufacturing delay (estimated wait was five weeks, but we waited twelve weeks) making us fall from five-week processing, back to approximately eight weeks. We have everything on hand again, so we are moving ahead. VRS is a two-person business, so catching up from delays does take us a little longer, but we will get there! :)  If you email asking about the status of your order, please know the autoreply will serve as an update. The information there is the same as it is here. If you need a change to your order, please be sure to include your order number when you contact me (Denise). Although I know our customers by name, a number is needed to be sure I have the correct customer and order. Also, I run an email search as I prepare all orders (just in case changes are requested) and if the name or email address is different than the information on the order, the number will pop up in my search. (9 March)

Q: Where is my order?
A:  As of May 19, we are shipping orders received during the fourth calendar week of March. Due to supplier manufacturing delays, we have fallen behind, but we are working to close the gap daily! We are still over our expected time frame, but we are working diligently to get caught up. Check out the note above to get a better understanding of the long wait. THANK YOU for hanging in there with us!!! 
NOTE: If your order is older, and is still open, please send me an email or check the email address listed on your order (I have sent many messages, but they do land in spam folders sometimes).

CONTACT

Q: How can we get a hold of you?
A: Please email me at customercare@virtualriflesystems.com (preferred). Facebook has had trouble with notifications, and we are unable to monitor it at this time. As of September 13, I'm flying solo with shipping and all communications. If there is a delay, I am sorry please know I will do my best to get back to you if my autoreply does not answer your question. Feel free to follow up after 72hrs M-F if necessary.


(updated 19 May 2022)

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