We've compiled a list of our FAQ's and we hope it helps. If you still have questions, let us know!
Q: Do I need connectors?
A: Yes! Definitely.
Q: What are connectors?
A: Our connectors are made to work with the MKIII and will keep your controllers attached to our unit.
Q: How many connectors do I need?
A: Connectors come in sets, so you only need 1x per option. If you have different headsets you plan to use, be sure to add the correct sets to your order.
Q: I'm a lefty, does that matter?
A: Well yeah, because we are only 10% of the population so we're gems 😊. For real though, if playing with the Quest/Rift S or Quest 2, YES! It makes a difference for sure! Message me (Denise) and tell me you're a lefty. Assuming your left is your "trigger" hand, it will make a world of difference for tracking. firstname.lastname@example.org.
Q: Does the NDH grip work with the Quest 2?
A: The NDH grip pictured online, was not designed for the Quest 2 and will not work. No problem though! If you order the Quest 2 connectors and the NDH grip as it's listed, you'll get the Quest 2 NDH grip (it will look a bit different) 😊.
Q: How do I attach my Quest 2 Alternative NDH grip?
A: To attach the NDH grip, carefully bring the sliding mount back towards the rear of the MKIII to remove it from the handguard **NOTE STONG MAGNETS WILL BE EXPOSED AND MAY SNAP TOGETHER**. Slip the bracket into/onto the sliding mount, while aligning the hole in the front of the grip to the one on the sliding mount. Insert the screw from the top of the sliding mount to catch the brass in the front of the grip. The magnets will not be required for the NDH grip, but please re-insert them to keep them from getting lost should you need them again.
Q: Do I need a sling?
A: Growing up, we learned needs and wants are two different things 😊. Need? No. Want? Yes! You will want a sling for sure. It helps you perform in game actions so much easier! Click on the link to see how much two of our customers depend on the sling. https://virtualriflesystems.com/pages/vrs-players-page
Q: If I get a sling, do I need to add a swivel to my order?
A: Nope. Our single point sling includes a swivel. The retro one or two point slings have two swivels already attached.
Q: I have a sling at home, can I use it?
A: If it has a swivel, yes. If it does not have a swivel, you need one and you can snag one on our website.
Q: How do I attach my 2-point sling?
A: Check out the image - A to B. C to your stock. That's it! Super easy. You can add an attachment to make the unit a two point if you prefer.
Q: I need to make a change to my order, how do I do that?
A: Super simple – just email your request to email@example.com!
Q: I have two orders outstanding, can you ship together?
A: Absolutely. If both orders are under the same email address, I'll see them and ship together.
Q: What color(s) is the Toxic Premium Handguard available in?
A: The Toxic Premium Handguard is ONLY available in black.
Q: How do I assemble my MK-III?
A: Check out the 'Official Unboxing' video on our YouTube Channel. https://www.youtube.com/watch?v=5CYLg3NBT1s
Q: I have the Valve Index connectors, what are these little black foam pads for?
A: If you find your controller seem to have a small bit of movement, you can apply a foam pad to the bottom piece of the handle. Check out the picture below.
Q: Why is my stock sliding and not locking in place?
A: The winged bolt needs to be changed. Insert it from the right, catching the brass on the left. That's it! :)
Q: In the video you mentioned two options for bolts, I only have one. Am I missing a part?
A: Nope. Due to customer feedback, most folks used the thumb screw so we did away with the bolt. Less parts, less confusion, less waste.
Q: Do you ship overseas?
A: You better believe it! Due to COVID-19, USPS to international postal service seems to be experiencing a delay. Because of this delay, we have removed USPS as a shipping option for international orders. We do ship with UPS. Accessories only can be shipped via DHL. Please keep in mind you (the buyer) will be responsible for any import taxes/duties/fees. CANADIAN CUSTOMERS: If using UPS Ground, you will incur BROKER fees. These fees will be waived if you select a higher rate. Read more at Rates for Customs Clearance into Canada: UPS - Canada (shout out to one of your fellow Canadians for this tip!).
Q: Do you ship to AK, HI, and APO addresses?
Q: What HMD's do you support?
A: The MK-III works with the Quest/Rift S, Rift (original), HTC Vive and Pro wands, Quest 2, Valve Index.
Q: Does the MK-III work with the G2?
A: At this time, we cannot support the G2. We will continue to watch for updates within the tracking.
Q: What does the MK-III include?
A: Handguard with sliding NDH magnetic base, upper, buffer with VRS Micro Stock.
Q: I just received a new set of connectors, but the magnets seem to be pushing off. What is wrong?
A: If the front hand is not connecting, one of the magnets in the slide should be flipped. Check out the video around the 1:25 mark to see how to adjust the magnets. You'll like this set up better! It helps guide the connector in with ease.
Q: What do the colors look like?
A: You can see the colors in the 'Customize' option, but you can also see them here.
Q: If I upgrade my shoulder stock, do I get the VRS Micro Stock also?
A: No. The upgraded stock replaces the VRS Micro Stock. The other stocks are provided at a discounted rate to accommodate the replacement.
Q: How long will my order take?
A: Right now, we kindly ask that you allow us approximately five to six weeks to ship. With support from the VR community, we continue to grow daily, so we are currently behind in shipping. Although we added two full-time employees in January to help us move ahead faster, we are transitioning to a third-party shipper. Once we are fully transitioned, orders will take a matter of days (AMAZING!). THANK YOU so much for your understanding and patience - we are incredibly grateful for you. It's true!! :)
Q: Where is my order?
A: As of April 30, we are shipping orders received during the third week of February.
Q: How can we get a hold of you?
A: Shane is behind Twitter and IG but he doesn't usually see direct messages. If you send a private message, the reply will come from me (Denise) but it will be very delayed. For a quicker response, please email me at firstname.lastname@example.org or on Facebook.
(updated 30 April 2021)